At Ehong, we are committed to providing you with high-quality security camera products and services. We understand that sometimes circumstances may require a return, refund, or cancellation. This policy outlines the terms and conditions for such scenarios to ensure a smooth and transparent process for our valued customers.

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Eligible Reasons for Refunds:

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We accept returns and issue refunds under the following circumstances:

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1. Wrong Product Sent: If you receive the wrong product due to an error on our part, we will gladly arrange for a refund or exchange.

2. Defective Product: In the event that the product you receive is defective, we will offer a refund, replacement, or repair, as applicable.

3. Product Damaged in Shipping: Should your product arrive damaged during shipping, please inform us immediately, and we will work to resolve the issue promptly.

4. Tampered Product: If you receive a product that appears to have been tampered with or is not in its original condition, please contact us, and we will investigate the matter to ensure your satisfaction.

 

Refund Process:

• For eligible refunds, we will process the refund back to the original mode of payment used during the purchase. This ensures a straightforward and secure refund process.

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No Refund Policy:

In some cases, a "No Refund" policy may apply, and this will be clearly communicated to cardholders before they make a purchase decision. This is to prevent misunderstandings and disputes. Please note that this policy may apply to certain special offers, promotional items, or services, and it will be clearly stated on the product or service description.

 

Return and Refund Conditions:

• Returns are accepted within 7 days of receipt of the product(s), but only under the following conditions:

  • The delivery packaging has not been opened.

  • The products are damaged.

  • The wrong product was received.

• To initiate a return, please notify us immediately and return the product(s) in its original packaging.

• We can only accept returns of products that have not been tampered with, are sealed, and remain in their original packaging.

• If all these conditions are met, please ship the product(s) back to us using a registered courier service. We will process your refund upon receiving the returned product(s).

• Please note that we reserve the right to refuse returned shipments if the product has been used or tampered with.

• Shipping and handling fees are non-refundable.

 

If you believe you are eligible for a refund or have any questions regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

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Thank you for choosing Ehong, and we look forward to serving your security camera needs.