At Ehong, we understand that circumstances may change, and you may need to cancel your order. We aim to provide a clear and hassle-free cancellation process for our valued customers. Please review our cancellation policy below for the conditions under which cancellations are allowed.

 

Cancellation Conditions:

• Customers can cancel their order within 24 hours of placing it.

 

Refund Process:

• Refunds will be issued back to the payment solution used initially by the customer during the order placement.

• Please allow up to 45 days for the refund transfer to be completed. While we strive to process refunds as quickly as possible, the exact timeframe may vary depending on the payment method and financial institutions involved.

 

We value your business and strive to provide the best service possible. If you have any questions or need assistance with canceling your order, please contact our customer support team. We are here to help and ensure your satisfaction.

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Thank you for choosing Ehong, and we look forward to serving you in the future.